Hyundai Motor India — VERY BIG Complaint against Goyal DPG Hyundai Dealer at Patiala Road Rajpura and Hyundai Motor India

Address:

Patiala, Punjab

I am Pushkal Wadhwa/Robin Wadhwa. I am a very old customer of Hyundai and owning i10 already from the last 5.5 years. I have purchased new i20 elite ASTA model polar white color on 04-May-2015. I have bought this car from Goyal Automobiles, a Hyundai Dealer (Aashirwad Complex, Vill. Chamarhedi, Rajpura Road, Bahadurgarh, Punjab). I have following complaints against the showroom dealer: 1. After the first inspection of the car on the day of purchase, car was perfectly fine though very dirty, after they gave it for cleaning after some time (one scratch outside door and one dent on the dashboard got noticed by us which was not earlier there and they also admit that mistake there only.) 2. There behaviour before taking money was very good but immediate after they got money from us their way of talking was very bad. 3. They didn't even ask us for any refreshment and after a long time they gave us some. 4. The staff was showing very bad behavior and once told us that you want car then take it otherwise don't take it. 5. When we refused to take that piece of car, since it was damaged before signing the documents, they said we can not return your money before 15 days. 6. They charged us Rs. 11, 500 for Matting, Mud flaps, Body cover and Teflon coating. Same all things were offered to us in chandigarh and in patiala showroom for Rs. 4700 only but we came to know that after one day of purchasing the car. 7. All (Body cover, mud flaps, matting) are of very bad quality, I am sure they gave us duplicate material because I trust that Hyundai can’t have that bad quality product. 8. I showed it to one of my friend having automobile paint shop and when he inspected, he said there is no Teflon coating applied on this car also I want to mention that when in the morning I saw the car's first look, it was full of dirt. so there is no chance that Teflon coating has been applied. 9. They charged me very high amount on insurance amount (they said for fully damaged insurance you have to pay extra Rs. 2500, which I paid, they did give me receipt but didn't mentioned it on the insurance paper that my car is fully damaged cover) and Registration amount of the car. 10. They charged us Rs. 4500 for the loading unloading of the car charges. Which is totally bogus as other showroom is taking only Rs. 1800 again we got to know after one day of purchasing the car. 11. They didn't give us the second key of the car even after our request many times they said we will not give till you come to us for first service. 12. They are processing our registration of the car too, why they forced us? but didn't give us the payment receipt of the registration amount, which we paid? 13. I mailed you on the same day itself about complaining and that time I was in the showroom in fact I was in the showroom for another 5 hours after sending the mail on that day itself. 14. They have taken Rs. 7, 93, 001 (Rs. 7, 80, 501 via bank online transfer, Rs. 2500 fully damaged insurance extra amount in cash, Rs. 10, 000 booking amount in cash we did not get the booking form original/copy which was also the mistake). 15. They have not given us the waiver or regards which Hyundai company gives in terms of money discount when some owner buys a Hyundai car second time. 16. We were in urgent need of the car for our own needs due to that we took the car finally with very bad feeling and tearful eyes. Note: Me and my brother both are in constant in touch with Harpreet Kaur (Sales Head -Punjab). But we are not able to get the full solution from any of the person of Hyundai. They are saying to come to Goyal Automobiles, a Hyundai Dealer (Aashirwad Complex, Vill. Chamarhedi, Rajpura Road, Bahadurgarh, Punjab) showroom to get the key and service coupon and wants to resolve everything by this. I request higher authorities of consumer court complaint department that please look into this matter as earliest. Also Can you believe that with this enormous pain we bought the car, because literally we were in urgent need. My demands: 1. Undamaged and working condition second key of car. 2. Service Manual Book with coupons 3. My RC of the car without any mistake. 4. I want Rs. 11, 500 + Rs. 4500 back which they cheated on us. 5. Compensation of harassment I am hopeful to get all the resolutions from this medium. Regards Pushkal Wadhwa (+91-[protected]) Robin Wadhwa (+91-[protected])