[Resolved]  Hyundai Motor India — Worst customer service

Address:

Chennai, Tamil Nadu

Team, Recently I had purchased Hyundai i20 Asta Model Diesel Car from KUN Hyundai, Chennai My vehicle number : TN 22 CP 9862 Not even a month completed, Car Battery have issue and unable to start the car . Day1 (Saturday) : Made the complaint with KUN Hyundai service team. Service man came and start the car with the help of another battery, and assist me to dry run the car for 45 mins and he left the place . After 45 mins i try the same issue remains same i am not able to start the car, I call the same person again he assist me to call hyundai service help line directly, So i did the same, Hyundai service person came and he was help less . So I called service and Sales representative of KUN hyundai, both of them promise me that they can fix the issue on Monday morning . I have no option so i agree for that. Day 2 (sunday ) : no action Day 3 (Monday ) : I called them again, Service person promise me that he will come and pick the car and fix the issue within EOD . They pick the car but no reply Day 4 (tuesday ) : Morning i called them again, they promised me with in EOD they will Close the issue, Evening i call them again they replied me, they can update the status only by Wednesday when they can fix the issue. I am clue less and frustrated, four day passed still they are not able to give the commitment to the customer when they will fix the issue ? List of other complaint : 1) Automatic lock is not working, when i check with service person they cheated me 2014 model i20 car don;t have this features only previous version of i20 car have automatic lock at 40 km, How a company can deprecate such option in new version ? 2) I am not able to change the songs via bluetooth, they replied me i20 car don;t have this feature but i10 grand have this option . How low end version have this option but in high end car ? I purchase asta model it's the high end variant in i20 . 3) Will they give proper demo : No ; They didn't educate the customer on child lock, how to set automatic weather control and other best options in car, Customer need to read the manual to understand it 4) While purchase i noticed that Insurance cost is high compare with online insurance of same company( Bharthi axa ), 10 k difference .Sales person not able to give any explanation, instead of that he threaten me, if you take the insurance out side KUN hyundai, company won;t support you in claim processing and Customer need to take car of his of claim processing . I clearly understand i got cheated by the car company, kindly assist me on this case . The customer support, customer satisfaction is zero on my case . Thanks, Rameshkumar.A [protected]