Hyundai Motor India — Worst quality servicing at 'fairdeal hyundai, hatia, ranchi

Address:

Ranchi, Jharkhand

Madam / Dear Sir, Today (August 29, 2015), I availed PAID SERVICE at FIRDEAL HYUNDAI, HATIA, RANCHI which was for the 2nd time at the same service centre. I paid Rs.7, 120/- towards ‘Periodic Maintenance Service (PMS) plus other work. Quality of PMS provided by the Service Centre was 'SIMPLY WORST' as hitherto. This time too, the Service Centre forgot to fix the loose Seat-belt (last time too, it was unattended the car was delivered at my residence which was reported to them, they assured to do the needful during the next servicing). Today was the so-called ‘next-time’ servicing - and they forgot this time too. I pointed out about the item of work but the Service Centre neither had the expertise to set it right nor did they arrange to replace the seat-belt system, spare was unavailable with the Service Centre. Tuning of the Engine has been yet another horrible nightmare at ‘FAIRDEAL HYUNDAI SERVICE CENTRE, RANCHI. Who else than the driving_owner himself/herself can feel and understand the engine sound, the throttle; power of accelerator and the ABC (Accelerator, Brake, Clutch) setting at large ??? Nothing was comfortable. WASHING AND CLEANING is the instant noticeable item of work when we entrust the work at any authorised service centre. For God’s sake, IT HAS ALWAYS BEEN WORSE. Any further derogatory remark other than ‘WORST’ would also be appropriate. After taking delivery of my car - just before driving back home, I attempted to wear the seat belt and observed that the seat-belt which was lying loose/unrolled below the driving seat - was as before. It was not at all attended even though I had categorically reminded the service centre of their last mistake when they ‘FORGOT’ to attend the item of work during the last servicing – then, they assured me to do the needful ‘THE NEXT TIME’. This time, my only purpose of driving to the service centre personally was to see that things set right on the spot – right there in my presence. Hence, I got it written about fixing of seat-belt so that they might not forget. But, these people seem to be tuned that way. They forgot this time too. As I have already stated above, this helpless service centre neither had the expertise to set it right nor did they arrange to replace the seat-belt system, spare was unavailable with them. By then, I was damn sure about the hopeless quality of work, the Service Centre provided. I called the Service Manager Mr. Kaushal Jha near the car and tapped on the seats to show him the artistic live-visual of dust being blown just like a puff of cigarette smoke, each time I tapped on the seats. Needless to say, seats were not vacuum-cleaned even after my repeated reminders. The Service Manager himself started cleaning the seats with the vacuum cleaner. Before concluding, let me inform you that the total time taken for providing the aforesaid exemplar / archetype service was from 11.00 to 16.00 (five hours). I hope, my experience of the ‘(un)Fairdeal’ will certainly help the Hyundai Car owners who have presence on social networks i.e. Facebook, WhatsApp, Blogs, Twitter etc. I sincerely request you not to pass the bucks to the workmen at the bottom. Let the accountability be fixed at the In-charge level who are the face of the Service Centre. KINDLY ARRANGE TO DO THE ENGINE TUNING AS WELL AS SETTING RIGHT OF THE ‘ABC’ AGAIN n PROPERLY SO THAT THE MONEY SPENT WOULD BE WORTH. Thanks Raj Kumar Bhoi Asst. General Manager Reserve Bank of India http://facebook.com/rajkumar.bhoi WhatsApp :[protected]