Hyundai Motor India — XCENT Rear Tyre Burst on its own within 25 days of purchase/500 kms driven

Address:

New Delhi, Delhi

I bought an XCENT car bearing number DL12CE8910 in my name, Henna Dhawan, on 29th June, 2014. I had hardly driven the car since purchase as I was travelling. To my utter surprise, on 22nd July, the Rear Left Tyre just burst on its own when the car was being driven at a very slow speed in Khan Market, Delhi. I called the Dealer (Koncept Hyundai, Kailash Colony) representative (ANIL) to let him know what happened. He said, he will come back to me. Which he never did. When I called up again, he said the dealership cannot do anything, please register your complain on the customer care. I called the customer care and registered my complaint. I was told that I would get the complaint number within 24 hours and action will taken within 48 hours. When I did not get the complaint number well after 24 hours, I called the customer care again and fought for it. It was only then that I got the complaint number[protected] on 23rd July. Since then I have been calling up customer care everyday but there has been absolutely no response for 4 days now after getting the complaint number!! Each time I call I am told action will be taken SOON! What is SOON? Can anyone define it please in timeline? Once I was told to go to the dealer again and ask if the tyres were company fitted or procured by the dealer; If procured by the dealer then ask him to address the issue, if company fitted then the company will sort the issue. IS THIS MY JOB???? I have to travel out of Delhi again; road travel. I cannot travel without a stepney tyre on the highway. How apathetic is HYUNDAI AFTER SALES SERVICE!!! I have been a HYUNDAI customer from the year 2000 but now I wont recommend HYUNDAI to anyone! Disgusted!