Hyundai Motor India — Yellow Pigment under Door Glass Rubber

Address:

F101, Vinayak Residency, New Ranip, F105

As per Subject above My i 20 car got yellow Pigment under Door rubber, so I went to service station they tell me to do it in insurance. My car is in waranty so why I do it in insurance, it is subject of quality of paint and Rubber also..but they are still refusing me to do so..they told me that they are not getting permission from department..