Hyundai Motors India Ltd — Power steering of i20 car coming under frequent breakdown

Address:

Faridabad, Haryana

Sub-Power steering coming under breakdown frequently; car registration no HR51AE8590 I purchased i20 Hyundai car in July2009 and from that day itself I am facing problems after problems in driving and maintaining the car. Leaving aside minor problems, like defective key, fast wearing clutch etc, the major problem is with its power steering. Just after 2 years when the car had not even covered 12000 km in November 2011, power steering started giving noise and immediately it was replaced under extended warrantee at no cost to me. But this problem of power steering was not over. Again in 2013, November, the steering problem cropped up when the car did not even run 8000km from the date of earlier replacement of the power steering in 2011, Nov. The car was given to the service station for the repair on 16/11/2013 to Super parts Pvt.Ltd (Unit of Baltic Hyundai), 14/1 Mathura Road, Faridabad, Haryana. Ph[protected] and they informed me that steering motor got damaged due to short circuiting of cables connecting the motor and spares required for rectification are not available in India as such they have to get them from Korea. I had a discussion with GM of the service station regarding handing over the repaired car but he expressed his inability to give any date as no date is given to him for the availability of required spares . Under the above circumstances, I request you to take action against Hyundai Motors and ask them to provide the spares required for the repair expeditiously. Since the damage to the steering is caused due to short circuiting of cables because of bad repair service or using substandard quality of cables, the cost of repair should be borne by Hyundai. Thanks. D.Barat