Hyundai — tapan hyundai (paonta sahib) denying to provide the cashless facility - complaint no[protected]

Address:

173025

Sir,

I would like to inform you that, i have purchased a car (Elite i20 megna) from smriti motors ambala in march 2017. And i am located in paonta sahib himachal pradesh. Unfortunately i have an accident and in this, my car got damage. Now i want to repair my car –and for this i have visited the nearest hyundai delar in paonta sahib “ tapan hyundai” when i visited tapan for cashless service/repair then he denying to provide me the cashless facility he told me we will repair your car but you have to pay for that at the time of car delivery. Even i told him that this insurance provide by hyundai itself, and its covered pan india cashless facility in any delar of hyundai, and the same thing is also mention in insurance cover note but he do not want listen anything.

Then i call hyundai customer care yesterday and lodge a complaint against tapan hyundai (Complaint no[protected]. But the current update is tapan crm manager (Deepmala) called me today approx. 2.30 pm today and clear cut says that “ as i have confirmed the same thing with our solan branch and md also we will not provide you the cashless facility even if it promised by hyundai.

Here i just need your help. Is this a way hyundai provide the service to their customer?? Or i have done some crime to purchase a car from hyundai?? Here i can say, it’s a clear cut carelessness of hyundai team otherwise any delar do not have such brave to denying the service promised by brand like hyundai.

I am very upset now and demand to take a very serious action against tapan hyundai (Delar in paonta sahib) because it’s a very clear cut pin point against hyundai goodwill. Looking forward for a positive reply from your side..