[Resolved]  I Need Trip — terrible experience

Address:Ghaziabad, Uttar Pradesh, 201001

Such a terrible experience i never expected from i need trip. After 4 days of negotiation, we finally arrived at consensus in the afternoon. But, to my utter surprise and dismay, you guys didn't even keep your words. We agreed on the price of rs x net for 6 nights.

I was shocked that although everything was finalized and agreed upon on the call, thry again increased the cost of the package. You guys should keep better communication within your team. Earlier a guy named tushar was coordinating with me for the trip and all inclusions/exclusions with room type were agreed with him. Then came another executive nupur. Don't know how you guys handle your customers. Tushar gave me the quotations for sky loft room. You degraded the room type too. Such a poor customer experience.

You guys can't even keep your words for 4 hours, what to expect of the trip

It has been a very horrible and disgusting experience with you guys. I will never recommend i need trip to anyone. Even the flights fare have increased so much. Who will compensate for the increased flight fare. You guys have broken my trust completely. My whole trip has been ruined.
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Oct 14, 2021
Complaint marked as Resolved 
I Need Trip customer support has been notified about the posted complaint.
Verified Support
Sep 13, 2021
I Need Trip Customer Care's response
Dear Sir,
Hope you are doing well!
We’re sorry for the late reply and that our service did not satisfy your expectations.
Due to a series of miscommunications, the trip could not meet your expectations. We have personally addressed this issue with our team members to ensure this won't happen again.
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner and apologize for the inconvenience caused.
Please let us know if you have any additional questions, concerns, or comments.
Warm Regards,
I Need Trip team
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    +91 98 9992 3966
    +91 120 456 2464
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    Corp. Office No.15 & 16, 1st Floor, Shopper’s Square Mall, Rajnagar, Ghaziabad, Uttar Pradesh, India - 201001
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