I-On Broadband — frequent internet connection problem

Address:	Mumbai City, Maharashtra, 400708
Website:	i-on.in

From day 1 we have taken the connection, the internet connection drops off and can only be rectified by the technician physically visiting the site. This problem is there every time whenever we connect and if its day time the technician can resolve it. But after 7.00 pm when i am back from office and wanted to login the connection is never there and i couldn't join or take the calls from home. This is hindering my office work. Whenever i wanted to login from home, there is a internet problem and i have to again go to office, i could never connect even a single day without the technician coming and restarting the server.

Whenever we register a complaint over the phone the customer service can do nothing apart from taking the complaints and they never escalate it to their seniors. This has been going on from the time we have taken the connection. This is the failure from technical side, manual reset/restarting the server never worked.