I-On — faulty internet lan wire connection that spoiled my router

Address:

Nandivli road, Dombivli East

I am using ion internet for 4.5 years.
Last year during rainy season, my router got spoiled as lan wire that came from window was filled with water from inside and it got carried to my router.
In a good faith and minding this as somewhat accidental cause, i changed my router.

This year again router is spoiled due to exactly same reason. Ion is expected to bring a proper lan wire that would not carry water to router however their local office and customer care are of opinion that they can’t help this matter and asked me to change a router again.