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I-On — Long pending Internet issue

I am facing internet disconnect issue for months now. The connection is very unstable and gets disconnected every few mins. The green light of PON is blinking.
I have raised number of tickets but they are unable to solve the issue.The technician comes and cuts and joins the fiber cable.This is done 4 times now, but they are not looking at other possible causes.

Please help.
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Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in
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