I-On — los light is red

Address:

Vashi,Navi-Mumbai 400-703

Los light is red (Optic fiber connector is broken)
Been waiting since a week and can’t afford to wait more..
Without my knowledge and without visiting the place uh people are marking the problem as resolved and mentioning the fake time..
If not fixed it will force me to report n complaint the issue further..
Please fix it only the connector is broken it will not even take 5 mins for the technichian
I need a quick response from ion n team no one in the customer care is receiving the call..
Hope uh understand the covid-19 situation n help accordingly its difficult to work from home..
This is the worst ever experience ever from ion
And if this is not solved i will recommend ion to anyone else.