I-On — My I-on wifi connection not working.

Address:

Mumbai 400088

Respected Sir,
I have taken an I-on wifi connection from my local internet provider and he also a cable operator.My package is ION 50m-15oul-3oul-free.I paid a sum of Rs 3600/-on 28/6/2020.My wifi does not work properly at all.Most of the time my wifi does not work . And from last 7days my wifi connection is not at working.I am tired of complaining to my local internet operator but he does not have any customer sevice at all.Even I directly lodged a complaint to the customer care of Ion internet services they gave me an ticket number ie 3822563.After that no response at all. Please do the rightful.

Thank you
Sushmit Roy.