[Resolved]  I-On — Urgent-Complaint against your khanda colony office for Unilaterally disconnecting and asking for double payment-[protected]

Address:F6/A/1:1, Navratna CHS, opp mhatma education soc., Sec 8, khanda colony, New Panvel east, 410206

Dear sir, .

1-I had paid on time for net service on 29/08/21 & got this alert msg

Your A/C has been renewed with package ION 30M-30UL-F & Amt:- 470.00 on 29/08/2021. Click http://bit.ly/I-ON to Download ION Mobile app. Team ION

2-Net service was started in the evening. But from 1st Sept, 21 again it got disconnectd.

Your Account# {Account} is inactive. Download ION app at http://bit.ly/I-ON and renew now with your User Name : sns_narendrakumar and Password : 123456. Team ION

3-On contecting your khanda colony contact No. I be was told that technician will visit

4-To to my surprise since last two days after disconnecting they are asking for payment, even though I keep telling that I had paid for one month.

5-Earlier I had shifted from Mulund to Khanda colony. Paid all shifting Chgs etc & get connection here.

6-But while contacting your customer care No, came to know that your co had not removed old mulund address and as of now two nos still exist in your system.

7-It is customer fault.

8-I STRONGLY PUTTING THIS AS A COMPLAINT FOR WHOM SO EVER IN YOUR ORGANISATION INCLUDING KHANDA COLONY. Expecting the higher authority to look into all such aspect and take necessary action within your organisation.

9-Even though my issues may be solved, but I want my next renewal date to extent by 3-4 days or till no of days it is not solved. While disconnecting your company is working very professionally & promptly in case of not renewal, them in the same way can your company work very professionally & promptly to take action/remedial action etc with such complaint. I do not know ..

Expecting to look into urgently.


Narendra Rajput
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Oct 5, 2021
Complaint marked as Resolved 
I-ON customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2021
I-ON Customer Care's response
Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
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