[Resolved]  iBall — Audio jack short-link problem not considered in warranty period.

Address:

Vadodara, Gujarat

I had bought I ball ANDI 5.5 N2 Quadro phone(IMEI no.- [protected]) in the month of 27 January-2014.After 3 month of Normal operation I had faced problems of audio jack and touch in my instrument. I had sent my phone to Vadodara service centre for resolving these problems but due to resolving in ability of workmen at vadodara service centre, they sent it to Ahmedabad service center. At Ahmedabad service centre I got my phone repaired somehow and got it back after 25 days. After 15 days same problem arise in my phone so I again sent it back to vadodara service center. They resolved the problem and sent it back to me after 10 days. Recently Before 1 month the phone fall-down and damage touch screen. Again I approached Vadodara service center for repairing touch screen on chargeable basis (as phone was damaged due to my mistake). When technician at vadodara service center dissembled the phone he found that the Audio jack is short-linked so he told me to get it repaired on chargeable basis. But whenever problem arises in Audio jack I had got it repaired from I ball Authorized service center only and it is under warranty period. So why should I get it repaired on chargeable basis? So I requested technician to contact me with executive of vadodara service center. He made me to meet with executive Mrs. Chetna Patil. But she also told that the short-link of Audio-jack is done by out-side agency and denied to consider my case for repairing under warranty. So I contact via mail and telephonic support to Mumbai head I ball service centre but they also told audio jack circuit not considered in warranty period because mobile damaged.so I told to Mumbai I ball head service centre (sonika mam) only touch was damage due to fall down and ready to pay 2150 rupees( touch replacement charge)but not ready to pay audio jack circuit problem 6370 rupees(audio jack circuit replacement charge) because temporary some extra thin wired soldered at circuit instead of replacement for save rupees 6370 /- by service centre whenever problem arises at past.But she also not considered audio jack circuit in warranty period. They blame to me this audio jack circuit short-link job done at out side unauthorised service centre. So I need your help for resolving this problem.Because this is fully cheated to customer by I ball service centre. My mobile no.- [protected] Email id- [protected]@gnfc.in Your sincerely, Ahmed Ali Ansari