[Resolved] iBall — Defective tablet repair/replacement
I have purchased a Iball moviz pro tablet through flipkat end of Oct 2019. the product was in use for 5 months and had gone dead in Apr2020. Due to covid and no helpdesk / service center support i have emailed to customer care. Received a response to give it for service / repairs as it was well within warranty. After about 2 months in Jun2020 i gave the product in the Thane service center and confirmed with the customer care that they will try to repair sooner. From then i have been following up several times and every time the service center number comes out as not operational and emailed multiple times to receive that they will look into it. After having spoken with 3-4 people in iball customer care ( Mr. Sujan, Ms Rubina and 2 others) finally spoke to Ms Mandavi Dubey in the 1st week of Sep 2020.
The frustration is that everytime i reach out to a service personnel they say it will take 15 days. I waited with patience understanding the delay due to covid. But to my frustration, the responses were very generic and no real action was taken.
During the mid Sep2020 Ms Mandavi dubey stated that the product could not be repaired and she is taking approval for a replacement. She promised to confirm in a day or two. But failed. I further followed up after a week and Ms Mandavi, said she got approvals to send a replacement but stock was not available, she asked me to wait for 15 days. With my hope slightly improving that i wiwll get a replacement waited to follow up in the 1st week of oct i.e 6th of oct and i heard that they had already prepared the invoice and the dispatch will be done for me to receive the product within a week.
Today 13th of Oct i called, did a whatsapp followuwp with no response from Ms Mandavi dube and to her manager Mr. Jagdish - none of them pick my calls, with no status on the dispatch of the replacement product.
There has been a continuous false promises over the last 4 months and avoidance of customer call when i have been very polite and hearing them accomodating the wait.
To my frustration, with the customer care of i ball ignoring and avoiding a customer i get to a feel they are cheating me with false promises and have no intention to replace the product which was within warranty.
With great regret and dispair i want to post this complaint for necessary actions to provide me with a replacement product immediately or refund my money.
Jaganathan - Thane
Product service call code no. [protected]C001
mobile no [protected]
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Oct 20, 2020Complaint marked as Resolved
replacement received but defective - Returned the replacement product at service center. Now they have technical issue to process in their system and the customer support is buying more time. Everytime i call they need couple of more days. I really dont know if they intend to resolve this. Customer is not important to this brand and keeps them frustrated with their in appropriate excuses. It has been months that they could not resolve. The very given fact that the replacement product is defective tell more about the brand with new devices not upto any quality standards.
iBall customer support has been notified about the posted complaint.
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