[Resolved]  iBall — Complaint about repairing of ANDI 5.5 N2 quadro under warranty period.

Address:

Vadodara, Gujarat

I had bought I ball ANDI 5.5 N2 Quadro phone(IMEI no.- [protected]) in the month of January-2014.After 3 month of Normal operation I had faced problems of audio jack and touch in my instrument. I had sent my phone to Vadodara service center for resolving these problems but due to resolving in ability of workmen at vadodara service center, they sent it to Ahmedabad service center. At Ahmedabad service center I got my phone repaired somehow and got it back after 25 days. After 15 days same problem arise in my phone so I again sent it back to vadodara service center. They resolved the problem and sent it back to me after 10 days. Before 15 days the phone fall-down and I got cracks on my phone’s touch screen. Again I approached Vadodara service center for repairing touch screen on chargeable basis (as phone was damaged due to my mistake). When technician at vadodara service center dissembled the phone he found that the Audio jack is short-linked so he told me to get it repaired on chargeable basis. But whenever problem arises in Audio jack I had got it repaired from I ball Authorized service center only and it is under warranty period. So why should I get it repaired on chargeable basis? So I requested technician to contact me with sr. executive of vadodara service center. He made me to meet with sr.executive (Mr. Umesh yadav and Mrs. Chetna ). I told that the short-link of Audio-jack is done by out-side agency and denied to consider my case for repairing under warranty. The behavior of both the personnel was not so good and this is not the correct way to treat your precious customers. I kindly request you to take up my case under consideration at your personal level and do the needful in favour of me. Complain no.- IBM 145569 Regards, Ahmed Ali S. Ansari Ce