iBall — complaint - iball slide nova 4g

Hi,

I am talking about the problem which i have faced a second time in the month of april'20. Due to the pandemic i tried reaching company customer care there. I have received a company person contact no. And also dropped a mail to customer care about my problem which is there in trail mail. Spoke to him and asked me to submit after lockdown and warranty will be covered. This is what communication got over the phone. I went to the vashi service center and tried reaching out and got a response stating that it will open in the month of aug'20. Then i visited thane service center. I have been told that the warranty period is over. Then i visited the retailer from where i have purchased. There i got contact no of mr. Amol chorge and after talking to him i got a ref of mr. Saurabh pardhi. After speaking to him went to thane customer care and they have submitted my tablet for the issue i am facing on 31st july'20. Post that i have received a single response on 15th aug, that they are awaiting for response from the company's end. This is the scenario.

From the last 4 days we have been in touch with mr. Saurabh. He told us to wait for a day to go through the problem and analyse. Still we have not received any response. Brand like iball should address the issue on priority basis. But i don't know why it takes too much time.

Kindly look into this and resolve the issue asap.

Regards
Sandeep uppin
Mumbai