iBall — For replace under warranty vdsl2 gateway router baton

Address:

Vinayak computer & mobile shop no 5 maa vaishnavi complex,hope circus,alwar-301001

Sir
I purchased new I ball router model iB-WVG300N and serial number[protected] on date 22 March 2019 but after some time it is dead and not working so I complaint on vinayak computer & mobile alwar on 19 Oct 2020 .they tell me that I got new replace router in 7 days but I can't get my new replace router yet on 28 Oct so I request you to send my new replace router because I have a library so many of students in my library are disturbed due to no wifi router in my library so please solve my problem as soon as possible .
I ATTACHED MY ORIGINAL BILL AND COMPLAINT RECEIPT