Ibibo Group / Goibibo — [#31781000] dom flights booking id fsgxbsxxx

Hi,

This is with further reference to several email communications regarding refund for cancellation of spicejet flight (Pnr # xbsxxx) which is yet to receive by me.

I contacted spicejet and they informed me that they have refunded the amount on 12-aug-2020.

It's almost 50 days i have cancelled the flight but till date i am struggling to get refund from goibibo. I don't know why you are not able to transfer the refund amount back to same payment mode i. E. To my sbi credit card.

I tried several times to contact you through your customer care number but it's getting automatically disconnected before speaking to any customer care officer.

And more importantly, i am not able to send any email to your [protected]@goibibo.com email address because i am getting reply as "non-responsive email address"

In your system it is displaying that refund amount is transferred to my sbi credit card account on 25-aug-2020 and the case is closed; but the actual scenario is totally opposite.

I have also shared alternate payment method but till date refund amount is not credited to my account.

I don't know what's the problem at your end; however, if there is any problem from my end please let me know.

Regards,