[Resolved] Ibibo Group / Goibibo — amount didn't refund | |
I had try to booked a ticket on dated 30.06.2019. In this case, payment done and show error then after come to homepage but balance had deduct 1, 445.00/-. Again i try, as same to last attempt and deduct again 1, 445.00 and train ticket didn't come. Till now balance has not come as deduct 1, 445.00 + 1, 445.00. Ref No. [protected] &[protected]. Plz take matter seriously and do response as soon as possible. Regards, Naveen Kumar Tiwary [protected] Was this information helpful? | |
Aug 18, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 03, 2019 Ibibo Group / Goibibo Customer Care's response Dear nav101, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support Jul 11, 2019 Ibibo Group / Goibibo Customer Care's response Dear nav101, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |
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I booked train tickets for 28th June from agra to jammu but train get fully cancelled by railways. Irctc initiated my full refund but goibibo didn't refund my amount not even reply for emails, or calls. Please help me to get my amount back. My PNR NO-[protected]. My contact no is [protected]. My email id is Kapoor.[protected]@gmail.com
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