[Resolved] Ibibo Group / Goibibo — booked a ticket under students fare and was cheated by goibibo | |||||
I booked a ticket on goibibo website (PNR LFRMOM). Before booking the ticket i called the exicutive of go ibibo and ensured that there is a students baggage allowance of 40 kg. The name of the executive is Kevin. As per his instructions i booked a ticket and i did not get any allowance rather 30 kg only. I reported this issue with the customer support in less than 30 minutes of booking. That customer support agent told me it can be resolved by updating the VISA COPY, PASSPORT COPY AND ADMISSION LETTER. I mailed it to them and the next day they are saying that the airline declines my baggage allowance. I called the airline and they clearly told that i would have got this offer if i would have done it though their website or yathra website of students universe website. I am denied with this offer only just because i booked it through goibibo. I am sure (100%) that i had clicked the students fare before booking the ticket. It took almost 4 days to escalate the issue to the respective team. I am not new to the goibibo phone application. Before going to the final i had even a trial booking also. After 4 days an executive told me that they had crosschecked with the recording of the call and they told me my claim was true. Ie they have heard my recording on my query about students baggage allowance before booking. Now the same guy is saying that when they contacted the technical team of the website they found that i have not clicked the students fare option. But i am 100 % sure that i had done it in the exact way how they have advised me. They are asking me to sent the screenshot of the same if i have (showing that i have clicked the students fare). They are cheating me. I am really trapped. Please help me to resolve this issue. i am a student and i am flying for the first time I have lot of things to be taken to Ireland. Please help me to get out of the trap. At least i would request whoever reading this note, not to book any tickets through goibibo and fall into traps. I was trapped by showing the promotions. Similar complaints are also there regarding the same website on the web. please take this type of complaints serious because they are literally trapping people. SHAWN [protected] Was this information helpful? | |||||
Aug 27, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 19, 2018 Ibibo Group / Goibibo Customer Care's response Hi Shawn, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Regards, Team Goibibo. Verified Support Jul 19, 2018 Ibibo Group / Goibibo Customer Care's response Hi Shawn, Greetings from Goibibo.com. This is in regards to your booking id: AMDUUA2BF. We sincerely apologize for the inconvenience caused to you. As discussed over the phone we are personally advocating your case and we are checking it with the tech team. We will share the status 24-48 hours. Thank you for your co-operation. Regards, Team Goibibo. Verified Support Jul 24, 2018 Ibibo Group / Goibibo Customer Care's response Hi Shawn, Greetings from Goibibo.com. This is in regards to your booking id: AMDUUA2BF. As discussed over the phone we have finally re-investigated the backlogs and even checked it with the airline as well. We would request you to kindly purchase the extra 10kgs baggage(288 USD + 5% service charge) and share the receipt with us so that we can reimburse the same. Please note that baggage can be added only 48 hours before the scheduled departure time by visiting the airline's website, Thank you for your co-operation and patience. We have taken your strong feedback and we will make sure that such issues should not happen again. For further queries feel free to write us. Regards, Team Goibibo. | |||||
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+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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