Ibibo Group / Goibibo — Cancelled my flight without taken confirmation from my end

Address:	Gurgaon, Haryana, 121104
Website:	goibibo.com

Hi team,

I booked one flight of air asia pnr - afi8vw on 22nd oct via goibibo.
As the schedule timings was changed, so one of the air asia
Agent committed a false statement that if i cancel the flight then
I will get a full refund.
But later on, the air asia team denied by stating that it was an
Error from their side.
But goibibo team called me and said we have the call recording
And said we are checking with airlines.
After 1 week, i received an email from goibibo that the refund is initiated
And the flight got cancelled.
They assumed the things and cancelled my flight without taking
Any confirmation call or email from my end.
And that too 1 day before the departure of my flight
I have been approaching to them but they are just delaying the
Case and not reaching out to me.
Already raised the concern with the air asia team too.
Goibibo team sent an email to air asia team followed by
Cancellation of my flight at any time
However i just asked whether i can get a full refund if i cancel
My flight, in response not even once i received a commitement
So i also told goibibo team to close this case but they still
Didnt listen and cancelled my flight
Lastly, they told me to book another flight -
They will investigate further and if fault would come from
Their end then they would give me the difference amount.
Now they are not even responding me.
Please reach out to me at [protected]@gmail.com
For any queries and please solve this case asap.