[Resolved] Ibibo Group / Goibibo — cheating with customers regarding 100 % money back guarantee on service issue | |
Booking id : htl2hgcdaj I booked hotel oyo 35462 svs luxury room in hyderabad for 21.01.20. Room was with breakfast. Hotel was unable to provide breakfast. Goibibo have 100 % money back guarantee for this property on service issue. But they are unable to provide refund to me and continuously negotiating. I told them to forward my case to appellate/delight/higher authorities. But still i have not get any reply from them nor any confirmation regarding my complain is forwarded to delight team or not. Goibibo is cheater travel agency. Don't book any type of travel with them. Was this information helpful? | |
Mar 2, 2020 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 29, 2020 Ibibo Group / Goibibo Customer Care's response Dear Ashish, Apologies for the trouble caused to you In reference to your complained, seems your issue has been resolved from the company side, please be informed that refund of INR 66 is initiated in your source mode of payment on 27-Jan-20, The Bank Reference Number was #P[protected]R030830. And compensation of INR 750 non promotional go cash which has a validity of 180 days for your future travel needs which you can use fully for your hotel and flight bookings is initiated on 27-Jan-20. Regards, Team- Goibibo Care | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Please do needful to resolve this issue.