Ibibo Group / Goibibo — complaint against goibibo, phone and sbi

Address:

48,Dattnagar,Pethroad,Panchvati,Nashik, Nashik, Maharashtra, 422003

Hello sir/mam,
I did transaction on 30th nov 2019 of rs.5695 with phonepe upi to goibibo for flight booking.in this transaction money got deducted from my bank account but not credited to goibibo merchand account so they did not give me booking. I contacted merchand they ask me to wait for 5 working day. I wait for that then they asked me to do chargeback from bank. I go to bank for chargeback with application branch manager send me back by saying you have done transaction with phonepe upi so go talk wigh them we will not do chargeback. I talked to phonepe company they said we dont have authority to do chargeback your bank manager has authority but he is not doing your task therefore i am putting this complaint against him. Please do some action. There is no online option of doing chargeback.in sbi website there is no option if we do transaction from any other company upi. Please add some feature into website.
I go to bank again service manager taken my application and keep aside and did not even see what is that. I was sitting into bank almost 2 to 3 hours until bank closed. He attended everyone and ignore me but atleast he taken my application but branch send me back to my home by saying go talk to phonepe company we will not do chargeback.
I have done complaint in national consumer forum https://consumerhelpline.gov.in/ with
Grievance number: 1781570 also against phonepe with grievance number: 1781621 and against sbi grievance number: 1781816 but no result.
I asked goibibo for bank statement if you dont receive my money then please show me your bank statement you have asked my bank statement many times i have given that 10 times but you have not given me your bank statement not even 1 time. Goibibo only given me reply that we have not received money and we are checking but not doing anything.
I asked phonepe for ask goibibo for ask goibibo they have received money or not but they are not doing anything they are saying wait for 1 month we are working.
I asked to sbi for chargeback they said go talk to phonepe i did complaint against sbi branch manager to there chairman then they said wait for 15 day we are sending email to support. [protected]@sbi.co.in once we will get reply we will see. I did complaint to customer support they directly said we are not responsible you have to talk to phonepe.
Phonepe saying go talk to sbi for chargeback
No one is giving me my money it was software error of goibibo they removed support for phonepe and my money into payment gateway and not sending me bank statement if they dont receive money.in screenshot they send it is mistake they are saying i did payment with google pay but i did payment with phonepe they even dont have proper system. They are using mistakeful softwares.
Sbi dont have online chargeback system i[censored]ser done payment with phonepe
Phonepe dont do anything they use to send send customer to bank but dont call merchant goibibo and ask if they receive money or not and merchant goibibo saying we have not receive money but in bank statement it is showing that money is into goibibo account.
Everyone is taking time and goibibo using my money from last 12 days. Entire system is wrong need to replace
I have seen your videos on youtube and on tv. Please help me

I am attaching all proof i have with call recording with sbi customer care goibibo customer care and all please check that as all other people will be aware and take proper action.

My name:amol hirashankar yadav
Account number:[protected]
Branch code:sbi006333
Branch address: panchvati nashik maharashtra
My phone number:[protected]

Please help me i lost my money. I am attaching all documents with this email.