Ibibo Group / Goibibo — concern about the ticket 29568614

Address:

NGOs colony, near fire station, Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524132

I booked a return trip tuarh9h84 from brussels to chennai dates 19-dec-2019 (Bru-maa) and 18-jan-2020 (Maa-bru). But i received lot of flight changes and every time i need to call the support and again there is another flight schedule change. It may be due to the airlines but the staff does not able to consider my concern like my delhi - istanbul has rescheduled which reduced my layover in istanbul from 2h 10min to 1h 25min which is too risky for me to catch a connecting flight in an airport like istanbul as it takes minimum of 15 min to come out of flight itself and then security all these things. Even two hours is difficult some times. But the support team does not consider the thing and they convince me that i can make it in 80min. I booked in another sites like makemytrip and yatra but never faced this kind of issue and never called them like goibibo. Here i am calling almost every week and it is creating a lot of tension to me. I am ready to travel on next day or two days later but not with this kind of high chances to miss the flight. I am suggesting you to improve the customer service and also try to avoid to create tension to the customer. With this situation i never suggest anyone to go with goibibo.

I raised this on 5-oct-2019 and i never get any update on this till now.
So i called the customer support few min back but that guy has not provided any information and even when i asked to redirect the call to next level he did not do that and not even provided the grievance contact details.

He himself without any knowledge saying that i can catch the flight but not answered the question what if i miss the flight.

From some of my friends i understand that it is not sufficient time as istanbul new airport is big one and i could not make it.

My main concern is that the support representatives are not updating any feedback not ready provide the information over call and they are providing statements like if you wish you can re-schedule with penalty charges.
He was telling that "you are not only the one travelling", like he tried to tease me.

I am suggesting you to improve the customer service which is very important in this competitive world.

I am not at all happy with the service from goibibo and i never ever book again and never suggest goibibo to anyone.