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Ibibo Group / Goibibo

Ibibo Group / Goibibo — credit shell option not available for booking

I have booked flight for mar 25-2020 from hubli to chennai.
They given credit shell since flight got cancelled due to covid.
Now i am trying to book flight from belgaum to trichy by using credit shell.
But in their website no option available for using credit shell.

Customer care not approachable. No email option available to get information.
Very worst support.

How can i get my money back instead of credit shell?

Could you help me to resolve this.

Regards,
Ramesh
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Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Sep 28, 2020
Updated by ramesh17_84 Goibibo not communicating anything through email. customer care is not reachable.
To whom to contact to get back the money?
Very worst support.
Sep 28, 2020
Updated by ramesh17_84 Person from this number- [protected] called me and saying they only give voucher code to get money from Google pay or phone pay.
I am asking to send money back to the Original account from which i have made payment (On-line).
But still he say it will be paid through voucher code or use your friend phonepay to redeem this voucher.

I don't want all this. I want the money should be paid back to my bank account only.

Who is attending this issue Goibibo?

Regards,
Ramesh
Sep 28, 2020
Updated by ramesh17_84 This guy is True Fraud.Person from this number- [protected]. and this email also.
[protected]@gmail.com
may be Hacker. Now his mobile is switched off.
Don't respond to any one saying we will pay money by credit voucher through google pay or pone pay.

He tried to use me some voucher code RFC...AZ on saturday. I Neglected and told him to pay to my account only. Now his mobile is switched off.

Be cautious with this people.

All this happening because Goibibo not explicitly communicating situation about credit shell and the process to the customer

Regards,
Ramesh
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Comments

Goibibo saying amount cannot be transferred to bank account and they will give voucher code to redeem money from UPI apps. They said this government instruction.Is it True?

Why there is no update from Goibibo regarding this and why Option to use credit shell not available?

Regards,
Ramesh
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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