Ibibo Group / Goibibo — didn't get my money

Address:

B-37 A STREET NO - 4 MANDAWALI UNCHEAPR, New Delhi, Delhi, 110092

On 21st november 2019 night, i try to book a train ticket from delhi to mangalore with goibibo app but while booking after entering otp my booking get failed and my money (3916 inr at 09:38 pm) get deducted from my account. After that, i try to reach goibibo serval time but i only able to contact a bot chat and that was not helpful it just gives repetitive answers. After that, i booked my ticket again on the same night and my money (3916 inr at 10:02 pm) gets deducted again but this time my booking was successful, but i didn't get the money from my previous failed booking and now today is 24th november 2019 and i didn't hear about my money.

Kindly please respond quickly and refund my money.

Mobile number used at the time of booking: [protected]
(Nine seven one one one four eight eight five seven)
Goibibo account name: sadanand
The card used at booking time: corporation bank debit card

Contact detail: [protected], [protected]@gmail.com