[Resolved] Ibibo Group / Goibibo — difference in emi option | |||
I had done online booking of a flight for 2 person through a goibibo app on 31st march 2019. My booking id is tuagcg90w. Flight details are as follows Flight name - jet airways 9w-2339 Destination - from mumbai to delhi Date and timing of flight - 10th april 2019 at 3.00am. Total amount came to rs.11264. But, while making a payment there was an option to convert the cost in emi. So, i have chosen an option to convert this amount in 3 emi with icici bank credit card with 0% interest. But, i have received a credit card statement and i have been charge interest amounting to rs. 115.43 per emi. So, the interest for 3 emi will be 115.43*3 = 346.29. I want clarification regarding the same that why interest has been charged to me when i have selected an option of 0% interest. Was this information helpful? | |||
May 25, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 08, 2019 Ibibo Group / Goibibo Customer Care's response Dear Rehan Nisar Momin, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDAND7b[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. For any clarification, please revert on the Ticket #27403673. Assuring you best of our services. Regards, Team-Goibibo Verified Support Apr 16, 2019 Ibibo Group / Goibibo Customer Care's response Dear Rehan Nisar Momin, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDAND7b[protected]. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27403673. For any clarification, please revert on the Ticket #27403673. Assuring you best of our services. Regards, Team-Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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