Ibibo Group / Goibibo — fake booking, statement and misguided | |||
This is in reference to goibibo booking id htlu4m8fcl. Hotel booking id [protected], advance receipt no hdar[protected]. Which was booked on 6th july 2019 time 10:56pm. Deducted inr rs 668.00 for hotel room at oyo 19934 hotel golden arch vijayanagar, bangalore. I was reached hotel to check in at 11:30pm at that time i came to know fake booking. Hotel staff told us that there is no such booking here and all rooms are sold out. I have movie shoot in the morning so i need to sleep properly to face camera. Around 11:40pm i gave call to customer care they told they will resolve in 10min and wil call back. But no response after that. I was repeted 6 times. It was a like mental torcher to me. I was on street till 3:00pm. I didnt find any solution and my health also got upset. Suffering from cold, headace and also feverish. I was with laggage on road with no security. Even i felt tourcher with dranken people on road. Please give me justice and punish the concern company and team. Now i cant attend my shooting in the morning due to misguide and false promise ans statement from goibibo team and i lost my earning nearly inr rs 100000 for my movie project. Kindly revert back with justice. Thanking you Regards Anand sirsikar Was this information helpful? | |||
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Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 08, 2019 Ibibo Group / Goibibo Customer Care's response Dear Anand Sirsikar, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDANDU4M8FCL. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have shared the details with the concerned team to get the case facts checked and they will connect with an update shortly. For any clarification, please revert on the Ticket #28415555. Once again, apologies for the inconvenience caused. Assuring you best of our services. Regards, Team-Goibibo Verified Support Jul 15, 2019 Ibibo Group / Goibibo Customer Care's response Dear Anand Sirsikar, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDANDU4M8FCL. We checked the case facts and the concerned team informed us on your demand of more than the double refund of this booking value along with an extension of check-out time, however, late check-outs are totally at the hotel's discretion as per their room availability. Also, on the day of check-out, we cannot provide an alternate stay. For any clarification, please revert on the Ticket #28415555. Once again, apologies for the inconvenience caused. Assuring you best of our services. Regards, Team-Goibibo Verified Support Jul 15, 2019 Ibibo Group / Goibibo Customer Care's response Dear Anand Sirsikar, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDANDU4M8FCL. We checked the case facts and the concerned team informed us on your demand of more than the double refund of this booking value along with an extension of check-out time, however, late check-outs are totally at the hotel's discretion as per their room availability. Also, an alternate stay was provided by Oyo Team ( capitol o 28398 maysoor gate) around 6 am on 7th July. For any clarification, please revert on the Ticket #28415555. Once again, apologies for the inconvenience caused. Assuring you best of our services. Regards, Team-Goibibo | |||
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5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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