[Resolved]  Ibibo Group / Goibibo — Flight booking - goibibo is frauding and is not returning us the ticket cancellation charges.

Address:	New Delhi, Delhi, 110091
Website:	Goibibo.com

This is in regards to my flights booking done via go ibibo from New Delhi to Dubai.
I had got the bookings done on 12th Feb 2017 with PNR UB176Z.

Now, in error the bookings of my wife has been done with the name "Mrs. Monika Bisht" however as per the documents her name is "Ms. Mamta Bisht". Hence, we want her name to be changed. In order to do this, we requested some one from Goibibo customer care to change the name but they suggested that we have to divide the PNR and cancel the flight booking for my wife and then buy a new ticket but If I cancel the bookings Goibibo is returning us just RS. 300 whereas when we talked to Indigo flights customer care they informed that they will refund RS. 8000 to Goibibo and then Goibibo will refund the money to us which Goibibo is refusing to do so.

We know that we have made the bookings with incorrect name but this doesn't mean that we have to be penalised so much and we have to pay the entire amount. I am ready to book another ticket via Goibibo only for the same flight and day but the charges that we have to pay again is too much for us now. We would request to use the amount refunded by Indigo and then booking can be done. We are ready to pay the rest of the amount.

Request you to please look into the matter and help us in this situation.
We are traveling first time with Goibibo and don't want to have bitter experience.

Kind Regards,
Gaurav Khullar