[Resolved] Ibibo Group / Goibibo — flight cancellation by airline - require full refund | |||
Dear goibibo team, Please find below the booking information and airline confirmation for refund. But you have charged airline cancellation of 3000 / per passenger Trail mail i have shared spice jet confirmation for my pnr velrwa/a5m4si - on cancellation (Cancellation is due to fani cyclone - arrival airport closed on 4th may 2019 - due to natural calamity i need to cancel my travel) Details you find in my below table and expect a positive action from your end at the earliest 1. Gomupkgiosc7d4427944- spicejet - velrea-4th may 2019-fani cyclone kolkatta (Ccu) airport closed-informed airline and airline told 2nd may -5th may - zero cancellation charge - but refund reflects airline penalty of rs 9000 (Paid -19119 and refund only 8212)-need full refund 2. Gomupkgiosc7d4427944- airasia-t1dqpn-7th may - fani cyclone - cancelled return travel require full refund - escalated for approval with airasia 3. Gomupkgiosc7d4427944-spice jet - a5m4si-fani cyclone kolkatta (Ccu) airport closed - refund required rs 9158 (Refund -2406 - balance to be paid) 4. Gomupkgios171bf41619-airasia-nnfdnl-4th april - flight cancelled trip - require full refund 5. Gomupkgios171bf41619-airasia-kur43a Airasia-fnw2uy-7th april - onward cancelled and forced to cancel return - require full refund 6. Nakfnw2uy-airasia-fnw2uy-since onward journey not possible cancelled this journey-require full refund-7858 Any additional information please - feel free to contact Also share your email to share additional information Thanks Ramkumar a Was this information helpful? | |||
Jun 13, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 06, 2019 Ibibo Group / Goibibo Customer Care's response Dear Ramkumar2019, Greetings from Goibibo.com This mail is in reference to your booking id: GOMUPKGIOSC7D4427944. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, we checked booking details and observed that our team already reverted with the closure, stating applicable refund has been initiated. It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. For any clarification, please revert on the Ticket #27758766. Assuring you best of our services. Regards, Team-Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
I appreciate Ms.Prachi, Customer service took swift action in resolving it
Once again my sincere thanks
Regards
Ramkumar