AirlinesIbibo Group / Goibiboflight cancelled before 6-7 days but still no refund yet

[Resolved] Ibibo Group / Goibibo — flight cancelled before 6-7 days but still no refund yet

6 Reviews

India

inzam on Apr 23, 2019

Refund is under process saying that they are contacting the airline for the refund.. But the airline has already emailed us to claim the full refund from the agency from were we have booked ticket.. But goibibo customer care isnt responding for that... Its not our fault that the flight has been cancelled its your lookout.. The consumer should get the refund as soon as possible../so that other ticket can be booked..19000 rs is nt a matter of joke for a normal middle class family...

Complaint marked as Resolved May 25, 2019

Complaint Status

[Apr 23, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Ibibo Group / Goibibo Customer Care's response, Apr 23, 2019
Dear inzam,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Ibibo Group / Goibibo Customer Care's response, Apr 24, 2019
Dear inzam,

Greetings from Goibibo.com

We are resolving this complaint, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may contact Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Updated by inzam, May 03, 2019
I have already emailed you the details on your official website..i.e. travel.goibibo.com