[Resolved]  Ibibo Group / Goibibo — flight fare

I have booked flight ticket 9 member
7 adults and 2 children ticket cost show 32382
And amount dedicat 34623
Ticket amount also show 32382
And bank msg also show 34623
Plz solve this problem

PNR/Booking Ref.: AHMVRT
Status Date of Booking* Payment Status
CONFIRMED 07Jun19 19:18:11 (UTC) Approved
*Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time.

IndiGo Passenger(s)
Check-in now Flight Status
1. Mr. Ikramulhaqe Ansari 2. Ms. Shaista Ansari 3. Ms. Gulnaz Ansari 4. Mr. Shahanoor Ansari
5. Ms. Sadiya Ansari 6. Ms. Humaira Fatema 7. Ms. Zeenat Ansari 8. Miss. Ayesha Mohazzabwaqransari
9. Miss. Arshiya Ekramhaqueansari

IndiGo Flight(s)
Date From (Terminal) Departs Flight Number
(Aircraft type) Check-in/Bag drop closes To (Terminal) Arrives Via
11 Jun 19 Nagpur 05:20 6E 5385
(A320) 04:35 Mumbai (T2) 06:45

Travel and Baggage Information
NAG BOM
Fare Type : Regular Fare
Please do reach the airport 2 hours before flight departure.
Boarding gates close 25 minutes prior to the scheduled departure time.
Check-in counters close 45 minutes prior to the scheduled departure time.
Check-in baggage allowance: 15kg
Hand Baggage Allowance: 7kg

For Your Benefits
1-Mumbai-1.jpg 1-Mumbai-2.jpg

Terms & Conditions
• As per Indian regulations, Click here for conditions of carriage. You can also visit www.goindigo.in.
• For details on the ‘Passenger Charter’ issued by the Ministry of Civil Aviation (MoCA), Click here.
For your information


Have you purchased 6E Top-ups for hassle-free travel?

Pre-book additional baggage on your booking starting ₹1900/5 kg. Add Now!

Pre-book your favourite snack combo on-board starting ₹200. Add Now!

Priority check-in and priority baggage handling service starting ₹400. Add Now!

Get Travel Assistance and protect your travel starting ₹159. Add Now!

Fare Summary
Airfare Charges INR 25, 722.00
CGST for Maharashtra INR 639.00
SGST for Maharashtra INR 639.00
Passenger Service Fee INR 1, 377.00
User Development Fee INR 4, 005.00
Total Fare INR 32, 382.00
Personal contact information
Address : ibibo Group, 5th Floor
Company Name : Goibibo
Home Phone : [protected]
Email : [protected]@gmail.com
Update Contact
Plz help
+2 photos
Was this information helpful?
No (0)
Yes (0)
Jul 27, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Jun 08, 2019
Updated by hackershoeb
Have you purchased 6E Top-ups for hassle-free travel?

Pre-book additional baggage on your booking starting ₹1900/5 kg. Add Now!

Pre-book your favourite snack combo on-board starting ₹200. Add Now!

Priority check-in and priority baggage handling service starting ₹400. Add Now!

Get Travel Assistance and protect your travel starting ₹159. Add Now!

Fare Summary
Airfare Charges INR 25, 722.00
CGST for Maharashtra INR 639.00
SGST for Maharashtra INR 639.00
Passenger Service Fee INR 1, 377.00
User Development Fee INR 4, 005.00
Total Fare INR 32, 382.00
Personal contact information
Address : ibibo Group, 5th Floor
Company Name : Goibibo
Home Phone : [protected]
Email : [protected]@gmail.com
Update Contact

Flight fair 32382 amount defected 34623
Y it is

Verified Support
Jun 17, 2019
Ibibo Group / Goibibo Customer Care's response
Dear hackershoeb,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo
Verified Support
Jun 26, 2019
Ibibo Group / Goibibo Customer Care's response
Dear hackershoeb,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5117
    Pending
    0
    Resolved
    1767
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information