[Resolved] Ibibo Group / Goibibo — flight ticket cancellation

[Resolved] Ibibo Group / Goibibo — flight ticket cancellation

M Mohammed Nishad pallippuram from Chas, Jharkhand

After successful Cancellation of flight ticket the refund amount didnt get credited on my account.Also when i try to call customer care it says we are busy with many calls already please use the Goibibo App.Kindly refund the amount or else i will have to move legally.Couple of months back i lost my money on the same Goibibo App and till now it doesnt received.Very bad experience with goibibo. Was this information helpful? No (0) Yes (0)
Jun 6, 2019 Complaint marked as Resolved The company representative has contacted me and given back the refund.Thank you Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 23, 2019 Ibibo Group / Goibibo Customer Care's response Dear Mohammed Nishad pallippuram, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 247 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo May 23, 2019 Updated by Mohammed Nishad pallippuram When i contacted Indigo customer care they told that they have already refunded the amount to Goibibo so you have to contact them for your refund.Kindly see the images for evidence. Verified Support Jun 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear Mohammed Nishad pallippuram, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDKMBf[protected]. Since this is the first complaint reported to Goibibo for the said issue, please be informed that Goibibo has dedicated customer support line 247 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. As an extra initiative, we are sharing the case details with the concerned team to get the case facts checked and they will connect with an update shortly. For any clarification, please revert on the Ticket #28021461. Assuring you best of our services. Regards, Team-Goibibo Jun 04, 2019 Updated by Mohammed Nishad pallippuram But nobody is attending while i tried to call, it says all lines are busy. Jun 04, 2019 Updated by Mohammed Nishad pallippuram Please note that i have booked using Kotak Bank App. Jun 06, 2019 Updated by Mohammed Nishad pallippuram Resolved.Thank you for solving the issue at the earliest.
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