[Resolved] Ibibo Group / Goibibo — flight ticket refund process | |||
Respected sir, I have done flight tickets booking of six passengers in two slot through your goibibo account ([protected]) of round trip from nagpur to new delhi But from nagpur to new delhi jet airways flight has been canceled from company i got email regarding flight status from company so i want refund for that flight and return flight of indigo should remain as it is. So i am requesting you suggest me procedure or contact me, as early as possible. Two bookings are as follow Nagpur to delhi-06 may 2019 16:50 Pnr-tmjjik Jet airways 9w658 Mob no-[protected] Passeenger list as follow: Names and ticket no Ganesh makram rathod[protected] Jayashri ganesh rathod[protected] Prakash gowaradhanji rathod[protected] Dhanshri prakash rathod[protected] Nagpur to delhi-06 may 2019 16:50 Pnr-sbxfti Jet airways 9w658 Mob no-[protected] Passeenger list as follow: Names and ticket no Ravindra madhukarrao telkar[protected] Nayna ravindra telkar[protected] Was this information helpful? | |||
May 5, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear Pravin Theng, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLD0a58a[protected] and GOFLDAND[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. For any clarification, please revert on the Ticket #27363241. Assuring you best of our services. Regards, Team-Goibibo Verified Support Apr 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear Pravin Theng, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLD0a58a[protected] and GOFLDAND[protected]. As per your telephonic conversation with our team, the cancellation has been done on your consent with a full refund for Jet Airline. It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. For any clarification, please revert on the Ticket #27363241. Assuring you best of our services. Regards, Team-Goibibo | |||
 Add a Comment | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5117
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Post your Comment