Ibibo Group / Goibibo — Flight tickets refund

Address:

Ahmedabad, Gujarat, 380061

Hello,

I am trying to call you and mail you since last two days but not got any satisfactory reply from goibibo.

They just transfer the call from one dept. To another dept.

I have booked 5 tickets from indigo airlines for my family, on travelling day i got message that flight has been cancelled. So i asked them fro refund. So now i got the following reply. The refund is initiated and they told me to ask the travelling agency for further process. It's very ridiculous as they are not giving reply on mail.

On dec 10, 2016 3:16 pm, "indigo customer relations" wrote:
Dear sir/ma'am,

Thank you for writing to indigo.

With regards to your mail, we would like to confirm that under your indigo pnr/ booking reference uhz9ph, full refund of inr 1698 has been refunded to the agency.

Further, we would like to request you to kindly get in touch with the concerned travel agency to claim refund.
Dear sir/ma'am,
Thank you for writing to indigo.
With regards to your mail, we would like to reconfirm that under your indigo pnr/ booking reference b57uvy, an amount of inr 2970 has been processed to the travel agency account.
Further, we would like to request you to kindly get in touch with the goibibo team to claim refund.

As i booked flight from smartbuy from my credit card.
Here are the booking references:

N6euhz9ph
N6eb57uvy

They have also issued the refund for these two bookings too :

N6ekbyiuw
N6el9mhpm
So please let me know when can i get the refund?

My email id : [protected]@gmail.com
Mobile no: [protected]
Regards,
Prakash