[Resolved] Ibibo Group / Goibibo — fraud with customer | |||||
I booked the train tkt via goibibo but some i request to canceled my tkt via goibibo customer care and i also get reference no in my mail id but i couldn't got my money return back and i confirm with irctc the tkt is not canceled. Detail is below and i many time call and mail to goibibo but not got proper reply from out site Pnr no [protected] Suryanagri exp Date of journey 31st july 2017 1st ac total 3 passenger Tkt amount is 4310/- Request to cancle date is 29th july 2017 on 1.40 pm and ref no is 13339029 And i called to goibibo cutomer care they have to told me you will get only 1200 rs They explai me as per irctc rules you cancle the tkt you will refund only 25% amout of tkt if you cancle 48 hrs to 12 but as per irctc rules 25% deduct from total amout fare. When is cancel 48 hrs to 12 hrs before departed the train. I share proof of click booking and request to cancle the tkt date and time. Was this information helpful? | |||||
Sep 8, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Aug 03, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo!! Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs. Email is in regards to your query for the booking reference number # [protected]. Your case has been escalated to customer delight team and we will investigate the case personally. We have raised your issue with the relevant team. We assure you that we are working on it priority. You can expect a call from us shortly. Free free to write to us if you don't receive a call in the next few hours. Thanks and regards, Piyush Sood Customer Disputes Contact:[protected] Verified Support Aug 03, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo!! Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs. Email is in regards to your query for the booking reference number # [protected]. Please be inform that INR 2989 refund has been initiated today and the amount will be credited into your account within 5-14 working days. Please find the charges bifurcation below : User Paid: Rs 4310 Booking Handling Fees deducted Rs 40 Amount Deducted:Rs 1281 Amount refunded:Rs 2989 We hope that your query is resolved now. Thanks and regards, Piyush Sood Customer Disputes Contact:[protected] Verified Support Aug 06, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo!! Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs. Email is in regards to your query for the booking reference number # [protected]. Please be inform that INR 2989 refund has already been initiated and we will keep you posted with update. Please find the charges bifurcation below : User Paid: Rs 4310 Booking Handling Fees deducted Rs 40 Amount Deducted:Rs 1281 Amount refunded:Rs 2989 We hope that your query is resolved now. Thanks and regards, Piyush Sood Customer Disputes Contact:[protected] Verified Support Aug 06, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo!! Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs. Email is in regards to your query for the booking reference number # [protected]. Please be inform that the refund has been successfully done from our side. ACTIONS TAKEN Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN [protected] [protected] [protected] capture 4270.00 SUCCESS [protected]:14:38 [protected]:14:38 NA [protected] [protected] [protected] refund 4189.00 success [protected]:26:40 [protected]:29:44 75503727217014610376750 Please liaise with your bank for any discrepancy. We hope that your query is resolved now. Thanks and regards, Piyush Sood Customer Disputes Contact:[protected] | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5116
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
hi sir goibibi tickets booking karvaya he usme cash back 300 amount he par usko ap using nahi karsakte ho agr using karna ho to only 30 rupees kar sakte ho to baki ke 270 kyu nahi... Paytm me jo cash back milta he vo any time using karsakte ho. Gobibo me kyu nahi????? mobile [protected]