[Resolved]  Ibibo Group / Goibibo — full refund

Address:

7-7-39 cement road ramaraopeta, 533004

Sir/madem, iam a travel agent by neptunenext pvt ltd banglore. And booked a ticket from vtz to del on[protected] flight no ai452 by air india flight to 3 passengers name,,, 1. Satya srinivasarao kotikalapudi 2. Padmavathi kotikalapudi 3. Bindu bhargavi kotikalapudi booked by goibigo.com, on[protected] i am call to your call center and say requested two passengers cancelled names padmavathi kotikalapudi 2. Bindhu bhargavi kotikalapudi, she says ok two passengers is be canceled third pax is available. Amount will be refunded in three to seven days to your account[protected] in my account refund amount is 4630/-by airline. Passenger a booked againticket for return flight and his brother also booked ticket up down by airindia. Pnr hdtq2,,,, y2td7,,, ymq32,,, passenger go to airport and airport staff says that pnr (Jkgjr) also full canceled so passenger not traveled. He come my office and says your is not booked you upsate my all journey and give me full refunded for all pax. I say sir some thing roung by airways or goibigo so please give a time me. But he not lesent my words and he give police complaint. Soplease reqeusted to sir/madem that day means[protected] i will say only two passengers cancelled but your staff should be all tickets cancelled so please given back my full refundede for all pnrs (Jkgjr, hdtq2, y2td7, ymq32) for only one paasenger. And please save me iam also complaint to your call center by last 24 hours two to three times. Thanking you sir my name is md younus, sanataravels, 7-7-39 cement road ramarao peta kakinada east godavari dist, ap. Mobile [protected]

Dear sir/ma'am,
Greetings from air india!

It is our pleasure to assist you with your query.

With reference to your email, we understand that you want the full refund of your below cancelled tickets.

This is to inform you that as we have checked the details of below bookings and we can not be process the refund form our end as all these bookings are made by third party. We request you kindly contact to goibigo regarding the refund of below pnrs.