[Resolved] Ibibo Group / Goibibo — goibibo company big fraud never think of booking ticket from goibibo.com

FaeeztTatli

Address:

Gurgaon, Haryana

Dear all,

Goibibo (https://www.goibibo.com/) is a big fraud company. Never book your flight ticket from goibibo.

Today (04 june 2019) i book a return trip from dubai mumbai flight details below for 28, 775.00 rs.

1) dubai➝ mumbai thu jun 06 2019

Air india (Ai-912) (Aircraft: 788) thu jun 06 2019 dxb 03:00 — bom 07:45

2) mumbai➝dubai mon jun 17, 2019

Air india (Ai-911) (Aircraft: 788) mon jun 17 2019 bom 20:00 — dxb 21:55

I had used net banking to complete my transaction and after a successful transaction, i have received only one way ticket from dubai to mumbai for 28775.00 rs. (Find the attached ticket).

From morning i am contacting goibibo customer care and they are just playing around. They are fooling me after listening to my problem 1st executive (Sharadha) was informing me that payment is pending from my end and she register the support ticket (Find attachement) and after that no response.

The 2nd executive is simply delaying and keeping me on hold. I tried reaching him a couple of times he is just saying me, sir, we are checking and after keeping me on hold for 5 - 10 minutes he is disconnecting my call.

They don't have an answer because they did fraud with me took the money of return trip and had given me one way ticket.

1) sharadha
2) shoiab

I would suggest never used goibibo for flight booking it's a big fraud company.

I am going to register police complain against goibibo and above customer care executive's

Many thanks,
Faeez

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Jul 14, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Jun 05, 2019

Updated by FaeeztTatli Still, I haven't received any response on ticket 28020807 from Goibibo.
Since morning I am chasing them through all possible means of communication #emai, #phone #chat #twitter still no response.

They have cheated me had taken money for a return trip and had given me a one-way ticket.

Now Goibibo is Beating Around The Bush.

Now they are saying that I had booked a one-way ticket.

Goibibo for your kind information I have evidence that I had booked the return trip.

If still, you are going to ignore my complaint then I will proceed legal way.
You have 24 hours in hand after that I will register a police complaint against you

Verified Support

Jun 05, 2019

Ibibo Group / Goibibo Customer Care's response Dear,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIeb[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we have shared the details with the concerned team to get the case facts checked and they will connect with an update shortly.

For any clarification, please revert on the Ticket #28020807.

Assuring you best of our services.

Regards,
Team-Goibibo

Jun 05, 2019

Updated by FaeeztTatli Dear All,

Still, No response from your customer executive team ?????????

Please find my return details below.

Mumbai➝Dubai mon Jun 17, 2019

Air india (Ai-911) (Aircraft: 788) mon jun 17 2019 bom 20:00 — dxb 21:55

Kindly resolve the issue at earliest and hand over me my return ticket or refund my money of return ticket.

PS:- I am strict schedule so, please

Many Thanks,
Faeez

Verified Support

Jun 13, 2019

Ibibo Group / Goibibo Customer Care's response Dear Faeez,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIeb[protected].

As per the validation received from the technical team, we had displayed fare for the onward sector and same booked to customer.
Please book a separate ticket for your return sector travel.

For any clarification, please revert on the Ticket #28020807.

Assuring you best of our services.

Regards,
Team-Goibibo

Jun 19, 2019

Updated by FaeeztTatli @consumercomplaints issue is yet not resolved. Mark issue as not resolved

Jun 19, 2019

Updated by FaeeztTatli Dear Goibibo,

It's more than 15+ days and still, you are fooling your customer.

I had made a booking for return trip and i have proof.

You know there very good feature of screen recorder.

Don't worry now i will drag you to the court.
and i will make sure your fraud are exposed on social media.

See you #fraud company #Unprofessional # Unethical #Cheaters

Regards,
Faeez

Jun 19, 2019

Updated by FaeeztTatli One more thing same complain will be register in UAE so fraud website like Goibibo is blocked.