[Resolved] Ibibo Group / Goibibo — goibibo has not refund jet airways cancellation tickets | |||
Sir I have already registered complain on 19th April 2019 regarding jet airways cancellation of tickets from Dubai to Mumbai after shutting down it's operation As It has been more than three months ...no updates on my refund rs 25000 thousands as your previous mail stating that refunding process will be initiated within or after 45day but it's more than three months ... Now let me know when refunding process will be initiated and deposit in my account... I have shown lots of patience... Flight no -9w577 Pnr no-pyxnnj Manoj Kumar Pandey Was this information helpful? | |||
Jun 21, 2019 Complaint marked as Resolved Goibibo didn't contact me and no Update for refunding since one month even I contacted them and their Customer care representative not able to give proper answer when refunding process will be initiated... Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear Manoj Kumar and, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jun 27, 2019 Ibibo Group / Goibibo Customer Care's response Dear Manoj Kumar and, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLIMUMOBe950b[protected]. In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s. Assuring you best of our services. Regards, Team-Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
As It has been more than three months ...no updates on my refund rs 25000 thousands as your previous mail stating that refunding process will be initiated within or after 45day but it's more than three months ...
Now let me know when refunding process will be initiated and deposit in my account... I have shown lots of patience...
Flight no -9w577
Pnr no-pyxnnj
Manoj Kumar Pandey
Refund is still pending