[Resolved] Ibibo Group / Goibibo — hotel booking at bhopal-htl28hlhak

bijoy1476

from New Delhi, Delhi

Address:

201010

1) two days i took bath with cold water. Third day they have changed the room for hot water.
2) i have received the bill from hotel which is much lover that i have paid to you.
Pls refund all my amount on priority.
Since i have paid high amount and room service were very poor. Nos of mail i have to your customers care but no logical reply till date.
Again i am repeating pls refund my entire money

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Dec 24, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2017

Ibibo Group / Goibibo Customer Care's response [protected] Forwarded message[protected]
From: V-Sameer Jha
Date: Thu, Nov 23, 2017, at 2:49 PM
Subject: Guest lodge Complaint in Consumer forum -HTL28HLHAK/ [protected] // Ticket #17650298
To: Sharon Sampson, Tarun Bhardwaj, Mugdha Gundewar, [protected]@gmail.com
Cc: Social Complaints, Sabik Chandra, V-Gaurav Sharma, Vishal Tripathi

Hi Hotel and BD Team,

Kindly look into below matter and close it as earliest. The case has escalated to the Consumer forum

Ticket No.[protected]
Booking id: HTL28HLHAK
Vendorbookingid: [protected]

Issue -
1) Guest complaining the service issue related to the room and services due to Two days I took bath with cold water. The third day they have changed the room for hot water.
2) Also, he complained about the Hotel bill as he charged high amount and room service were very poor.

Booking ID/Voucher No:[protected]

Vendor BookingID: HTL28HLHAK

Dear Business Partner,
We thank you for your continued support to Goibibo.
Please confirm the following booking that is done as per the allocation assigned to us.
NAME OF HOTEL & CITY TULSI CASA, BHOPAL, INDIA
NAME OF GUEST BIJOY MISHRA
BOOKING DATE NOV. 13, 2017, 11:20 A.M.
CHECKIN DATE NOV. 14, 2017
CHECKOUT DATE NOV. 17, 2017
NUMBER OF NIGHTS 3
TYPE OF ROOM DELUXE ROOM (SINGLE OCCUPANCY)
NUMBER OF ROOMS 1
RATE PLAN NAME CP
ROOM 1 ADULT 1 CHILD 0
GUEST REQUEST WEB SERVICES BOOKING
INCLUSIONS ACCOMMODATION, FREE BREAKFAST, FREE INTERNET ACCESS, MINERAL WATER, FREE BREAKFAST
SPECIAL REQUEST GUEST DOESN'T KNOW ABOUT EXPECTED CHECK IN TIME. SPECIAL REQUEST:I WILL LAND AT BHOPAL BY 7AM SO NEED CHECK IN BY 8AM
OFFER DISCOUNT: 45.0 PERCENTAGE PLUS MARGIN: 25.0 PERCENTAGE
MARGIN BASED OFFER DISCOUNT: 45.0 PERCENTAGE PLUS MARGIN: 25.0 PERCENTAGE
BOOKING TYPE LOGGEDIN
BANK DETAILS FOR PAYMENT:

BANK NAME HDFC BANK LTD
ACCOUNT NAME TULSI HOSPITALITY
ACCOUNT NO. '[protected]
IFSC NO. HDFC0000062
Payment Breakup

Room Charges
1 Room X 3 Night INR 8246.59
Extra Adult/Child Charges
INR 0.00
Hotel Taxes
INR 1484.41
(A) Hotel Gross Charges
INR 9731.00
Goibibo Commission
INR 2060.60
Goibibo GST @ 18 % ( includes IGST/CGST/SGST)
INR 370.91
(B) Goibibo Commission (Including GST)
INR 2431.51
Goibibo to Pay Hotel (A - B)
INR 7299.49
PAN NO: AAHCP1178L

GSTIN: 06AAHCP1178L1Z4

Service Category: Reservation services for accommodation

IMPORTANT NOTE:
Under no circumstances must you charge guest for services listed on this voucher!
Only payments for extra services are to be collected from clients
Get back to us immediately in case of discrepancy in above bank details
Hotel shall issue invoice to the customer/guests, as and when required by the customer/guest.
--

Thanks & Regards
Sameer Jha
sameer.[protected]@goibibo.com | m. [protected]
Customer Disputes Team | [protected]@goibibo.com

Ibibo Group, 5th Floor, Good Earth City Center, Sector-50, Gurugram -122018 (India)