[Resolved] Ibibo Group / Goibibo — hotel booking made through goibibo but payment credited to ibibo group private 7 still no confirmation | |
Hi, i had booked hotel rooms on 12th may 2018 through gobibo.com, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved asap!!! Payment details : bank : bank of india payment mode : debit card date : 12 may 2018 narration : medr/ibibo group v/d Reference : [protected] hotel rooms booked at v resorts anandvan wai maharastra. Card holder's name : nivedita hardikar [protected]/[protected] Email id : prasant. [protected]@gmail.com Was this information helpful? | |
Jun 19, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 16, 2018 Ibibo Group / Goibibo Customer Care's response Hi Prashant, greetings from Goibibo.com We request you to share the below-mentioned information in order to investigate further: 1) First 6 digits and last 4 digits of the card number (in case of card transaction) : 2) Date of transaction 3) Amount of transaction 4) Transaction/ PayU ID Seq No : 5) Customer’s name 6) Email address 7) Contact number 8) Bank statement Regards, Jagpreet Singh Customer Delight Goibibo Verified Support May 16, 2018 Ibibo Group / Goibibo Customer Care's response Hi Prashant, Greetings from Goibibo.com We request you to share the below-mentioned information in order to investigate further: 1) First 6 digits and last 4 digits of the card number (in case of card transaction) : 2) Date of transaction 3) Amount of transaction 4) Transaction/ PayU ID Seq No : 5) Customer’s name 6) Email address 7) Contact number 8) Bank statement Regards, Jagpreet Singh Customer Delight Goibibo Verified Support May 17, 2018 Ibibo Group / Goibibo Customer Care's response Hi Prashant, Greetings from Goibibo.com Since there is no response from your end we are forced to resolve the complaint raised. We request you to share the below-mentioned information in order to investigate further: 1) First 6 digits and last 4 digits of the card number (in case of card transaction) : 2) Date of transaction 3) Amount of transaction 4) Transaction/ PayU ID Seq No : 5) Customer’s name 6) Email address 7) Contact number 8) Bank statement Regards, Jagpreet Singh Customer Delight Goibibo May 18, 2018 Updated by Prasant Hardikar card no[protected]Transaction date 12 May 2018 at 12.55 pm Amount Rs 9246/- Transaction/ PayU ID Seq no POS IBIBO GROUP PRIVATE On pass book MEDR / IBIBO GROUP V/D[protected] Name Mrs Nivedita Prashant Hardikar Email Id prasant.[protected]@gmail.com Contact no [protected] / [protected] Pass book image attached  | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5116
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Transaction date 12 May 2018 at 12.55 pm
Amount Rs 9246/-
Transaction/ PayU ID Seq no POS IBIBO GROUP PRIVATE
On pass book MEDR / IBIBO GROUP V/D[protected]
Name Mrs Nivedita Prashant Hardikar
Email Id prasant.[protected]@gmail.com
Contact no [protected] / [protected]
Pass book image attached