Ibibo Group / Goibibo — iball slide wing tablet vide order #[protected] from amazon on 25th august 2018

Address:	400067
Website:	www.amazon.in

I had tried purchasing iball slide wing tablet vide Order #[protected] from Amazon on 25th August 2018. But after making the payment for the order, my order got cancelled stating the reason that payment has been declined ( the snapshot of the cancelled payment is attached)

But at the same time i had received a message from my bank stating that my account has been debited for Rs. 6851.00. I tried calling the customer care of amazon and also had a chat conversation with amazon customer care for the same reason and they informed that if the amount is deducted then it shall be again credited in my account within 2-4 working days.

It has been almost 1 month i have not received any credit in my bank account nor did amazon has received the payment. I have also contacted my bank for confirming the deduction of the payment made and they even confirmed that the amount was deducted on 25th August 2018 itself and the transaction was completed from their end.

I have been chasing amazon since 1 month but i have not got any positive response nor any refund. This is so annoying and time waste for chasing each time. I would request you to please look into the matter at the earliest
Also please find below the transaction details as recorded in my bank statement for deduction of Rs. 6851.00
25/08/ 2018
25/08/ 2018
CORE BANKING DATA CENTRE
WITHDRAWAL TRANSFER IBIBO [protected]/amazon.in/ TRANSFER TO [protected]
6851.00