Dear Goibibo Support Team,
I am filing a formal complaint regarding the abrupt and unauthorized cancellation of my booking, which has caused severe mental distress, financial disruption, and complete damage to my planned spiritual trip.
I traveled all the way from the USA for a deeply important spiritual visit to Varanasi and Ayodhya. My entire itinerary, leave schedule, and travel arrangements were built around this booking. However, the booking was cancelled without my consent, without my approval, and without any prior communication from your team.
This is completely unacceptable and has caused:
Major disruption of an international itinerary planned months in advance
Severe emotional and mental distress, as this trip held significant religious importance
Financial impact, since all other plans were linked to this booking
Breach of trust due to unauthorized cancellation
⚠️ Because Goibibo caused this issue, I am demanding the following immediate actions:
My ticket must be rebooked TODAY itself to the same destination, without delay.
I will not pay even a single penny for this rebooking — the cost must be fully covered by Goibibo.
A written explanation for the unauthorized cancellation.
A full investigation into how this happened without my confirmation.
Compensation for the distress and inconvenience caused.
This situation has put me under extreme stress during an important spiritual journey, and the responsibility lies entirely with Goibibo.
I expect this matter to be treated with urgency and resolved immediately.
Please escalate this to a senior support representative without delay and confirm rebooking today.
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