Ibibo Group / Goibibo — Incorrect Refund - Balance amount not refunded even after 60 days

Address:

GURGAON

I have booked a flight ticket on the name of PRIYATHAM DHAVALA with Air Asia Airlines, PNR being SZC8WF from GOIBIBO website with their Booking ID: NAKSZC8WF. Due to some technical reasons, flight was cancelled and airlines has processed the full refund after 14 working days . The amount I paid at the time of booking is INR 6, 540/-. Surprisingly, the amount that I have received as refund is INR 5, 730/- only. When questioned GOIBIBO on the same, why should I have suffer or incur a loss of INR 810/- for a flight that hasn't flown at all; they raised a complaint with reference number:[protected] and confirmed me that a discrepancy amount of INR 450/- can only be processed and the rest is being deducted as processing fee that is laid by the banks which they can't do anything. I was very upset by listening from them like how much they are robbing the customers. Since last email date, it is nearly 20 days and yet I haven't received my amount. When I called the customer care on this, the call is not being reached to any customer care executive. Even, I couldn't raise any other complaint from their app or website. My registered email id for GOIBIBO: nagabharat.[protected]@gmail.com & mobile number is [protected].