[Resolved] Ibibo Group / Goibibo — jet airways refund amount not received | |
Hi team, I have booked my mumbai to guwahati filight from your portal and below is the ticket booking details. Pnr: nzrmxa I had a discussion with jet airways and they have refunded the amount from their side but till now i have not received amount from you and there is no response from your customer support. Request you to please refund my amount asap. Contact no:[protected] Was this information helpful? | |
Jun 10, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 10, 2019 Ibibo Group / Goibibo Customer Care's response Dear, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDIOSaa53e[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s. For any clarification, please revert on the Ticket #27704781 and 27654844. Assuring you best of our services. Regards, Team-Goibibo May 10, 2019 Updated by YogeshS55 Thank you for the response. But this is not what i expect from you, Since last 1 month i am getting the same response from your team. As per jet airways goibibo has to contact with their sales team for refund and after so many request goibibo is not able to connect me with sales team for refund status.  | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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