[Resolved] Ibibo Group / Goibibo — misleading date time while.booking | |||
I was searching tickets for pune to goa on 31st may 2019, got options for 9:30Pm, and 11:55 PM as departure time, when i selected 11:55 PM aatmaram travels, and selected boarding point as hinjawadi bridge, time got changed to 12:00 AM 31 may 2019, that was a bigger glitch in their software/website... And when i tried to contact goibobo or aatmaram travels, nobody was picking phone... Sheer irresponsible and totally unprofessional low class business standards. I just want to tell public that please refrain booking tickets from goibobo, go for make mytrip instead or redbus, those application s have better UI and customer support. Ticket details: Goibibo M-Ticket Pune - Goa Payment ID - - PNR - TS[protected]NEGW/454476/Atmaram Travels -001 Travels - Sri Sai Atmaram Travels Bus Type - Volvo Multi Axle SemiSleeper I-Shift B11R (2+2) D.O.J[protected] Dep. Time - 00:20 hrs Seat No - 16, 15, 14 Boarding Pt - Hinjewadi Bridge Add - Hinjewadi bridge, Pune Contact - [protected] [protected] [protected] Thanks for using Goibibo.com, Goibibo Contact - [protected], ., Check Boarding Point on Map - https://www.google.com/maps/place/18.5971, 73.7188 T&C Apply. Was this information helpful? | |||
Jun 24, 2019 Complaint marked as Resolved Goibobo team got me full refund for the tickets.
Thanks team Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 31, 2019 Ibibo Group / Goibibo Customer Care's response Dear Gulshan Nihalani, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Jun 01, 2019 Updated by Gulshan Nihalani Pleasefind attached as requested. Verified Support Jun 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear Gulshan Nihalani, Greetings from Goibibo.com This mail is in reference to your booking id: GOBUSa19cca81e7. Since this is the first complaint reported to Goibibo for the said issue, please be informed that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. As an extra initiative, we are sharing the case details with the concerned team to get the case facts checked and they will connect with an update shortly. For any clarification, please revert on the Ticket #28021546. Assuring you best of our services. Regards, Team-Goibibo | |||
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+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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