[Resolved] Ibibo Group / Goibibo — my wallet is locked and I can not use money.

Shubham Admuthe

from Savantvadi, Maharashtra

Address:

Jawhar nagar, 416115

My wallet is locked and i can not use money. It is a cheating by goibibo to their customers. It is not ethical practice to cheat its own customers
My registered email id is [protected]@gmail.com/[protected]
Go cash earned is showing credited is my account but i can not use and msg is notification showing that any suspicious activity is done in my account but no advance notice is given before a action like lock the wallet and not mentioned any genuine reason of lock. It is a planned cheating by a reputed online site.

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Jun 1, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shubham Admuthe,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please be informed that your goCash account with e-mail id: [protected]@gmail.com IS NOT Locked.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo