[Resolved] Ibibo Group / Goibibo

[Resolved] Ibibo Group / Goibibo — no refund yet.

D Darshika Choudhary

As it has been more than 2 month, I haven't receive any updates on refund or any kind of follow up regarding my jet airways cancelled ticket. Every time when I contact to customer care they always give the same answer stating that Jet Airways had not initiated the payment. My booking id:TUAKDW33W. PNR : XUMBUR According to jet airways email that I have received earlier, it state that the payment should be received by 20th may and I haven't receive any amount. Please let me know what is the status of my request and till when I can expect the refund. Regards, Darshika Choudhary Was this information helpful? No (0) Yes (0)
Jul 19, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Ibibo Group / Goibibo Customer Care's response Dear Darshika Choudhary, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLI7b[protected]. In reference to your complained, Argho (Customer Delight team) is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s. For any clarification, please revert on the Ticket #27559705. Assuring you best of our services. Regards, Team-Goibibo Jan 03, 2020 Updated by Darshika Choudhary Please explain me one thing, how replying to a complaint in words is considered as RESOLVED when goibibio group has not done anything solve the problem apart from sending me same email over and over again ? I still have not receive any amount in my account or any time line promising that I will receive my refund in given time slot. Jan 04, 2020 Updated by Darshika Choudhary Remove the RESOLVED tag as the issue has not be resolved yet. @goibibo group, past 10 months your team has been lying to me about refunds process and I haven't receive a penny, so at least don't lie here at the Indian Consumer Complaints forum by saying issue has been resolved as it is NOT RESOLVED.
Add a Comment	Share
Submit Close